Delivery Policy
We expect to deliver most items within 7 days (sooner if possible). We do however ask you to wait up to 10 days for delivery. 

Deliveries will be made via Royal mail or a courier, a signature may be required.

Utopia Room delivers to the UK, any international deliveries please email us before purchasing.

Delivery for all single stems is £2.95 regardless of how many stems you buy.

Packaging

Wherever possible we re-use boxes to send our items to you. They aren’t particularly nice, but the contents are as lovely as you’d expect. The most important thing is that your items arrive safely.

Returns

We want you to be delighted every time you shop with us.  On occasions we know you may want to return items so below is our returns policy.

When returning items to us it is your responsibility to ensure that the items arrive safely.

Please return the goods in their original condition, do not remove any tags from the items and repack them to insure that the product is not damaged on its return journey.

We cannot accept any responsibility for items lost in the post, therefore we would always recommend keeping proof of postage, so that you are covered in the event of a missing parcel.

Please return any items within 14 days of receiving them.